Apply on Employer Site

Menzies Aviation · 1 month ago

Customer Service Duty Manager

Atlanta, GA

Full-time

Onsite

Mid Level

$70K/yr - $70K/yr

Menzies Aviation is a global partner in the aviation industry, known for delivering critical logistics services. The Customer Service Duty Manager will oversee customer service operations, ensuring safety, resource management, and compliance while mentoring employees and liaising with clients.

Air Transportation

No H1B

U.S. Citizen Only

Responsibilities

Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of their shift

Planning resource allocation in each business unit for their shift

Routine liaison with customer representatives

Liaison with internal and external customers and agencies

Producing routine reports

Support the development of business units with accurate and timely project work

Ensuring compliance with all internal and external operational and administrative requirements

Perform as a mentor to other employees

Required to attend the mandatory training imposed by the Company and Airlines as per job role

Provide training to employees in accordance with Company and Airline standards

Complete investigations and report compliance to the Sr. Management Team

Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability

Duties as assigned

Qualification

People managementLeadership skillsCustomer service experienceCommunication skillsTraining skillsReport writingResource managementCompliance knowledgeInterpersonal skillsWork under pressure

Required

Excellent leadership and people management skills

Extensive management and/or support service experience, preferably in Customer Service

Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels

Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independently of immediate support

All applicants must hold the requisite employment authority to work in the USA

Must be at least 18 years of age

Must have a current valid US driver's license

Ability to proficiently read, write and speak English

Able to remain calm under pressure

Must be comfortable lifting 70lbs

Must pass pre-employment drug screening

Must pass FBI background check and obtain US Customs seal

Must be available and flexible to work variable shifts including weekends and holidays

High School or better

Company

Menzies Aviation

Glassdoor3.3

Menzies Aviation is a global aviation services company that provides ground handling, air cargo, and fuel services. It is a sub-organization of John Menzies.

Founded in 1995