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Safelite · 2 hours ago

Senior Manager, Global IT Network Service

Columbus, OH

Full-time

Onsite

Senior Level

7+ years exp

Safelite is a company focused on delivering excellent customer service, and they are seeking a Senior Manager for their Global IT Telecom & Network Service. This role is responsible for managing network service level agreements and ensuring the delivery of a world-class network service while collaborating with various stakeholders to meet business needs.

Automotive

Responsibilities

Lead the Network Services for the US and APACS within their remit, defining, managing, measuring, and meeting customer expectations. Ensure services meet agreed SLAs, monitor performance, and drive actions to resolve issues or improve service quality

Provide day-to-day leadership of the Network Service Capability, including direct oversight of the US Senior Network Manager, US Technical Operations Centre (TOC), and US Telecoms team, ensuring alignment with business priorities and operational excellence

Act as the senior point of accountability for all aspects of network service delivery and assurance, including proactive support and resolution of critical incidents to minimize business impact

Manage the interface between Network Services and internal customers, users, and third-party service providers, ensuring a seamless and responsive service experience

Lead the planning and documentation of business continuity activities related to network services, ensuring readiness in the event of a disaster

Support the development and refinement of contracts, OLAs, and SLAs in collaboration with Global Network Services Management

Ensure delivery of network project milestones across the team, working closely with the PMO and Plan Team to maintain alignment and visibility

Will be integral to developing and improving incident and change management within the networking engineering space. Responsibilities include driving initiatives regarding improvements to existing processes, providing feedback, develop new practices & procedures, support audit initiatives, in order to scale with the rapid expansion of the network and customer base

Performs other duties as assigned

Complies with all policies and standards

Qualification

Network Strategy DevelopmentITIL KnowledgeProject ManagementTechnical ManagementBusiness Process AcumenAnalytical SkillsOPEX Finance UnderstandingCommunication SkillsFacilitation SkillsNegotiation SkillsLeadership Skills