PNC · 1 month ago
Sales & Client Experience Specialist
Orlando, FL
Full-time
Onsite
Mid Level
3+ years expPNC is a leading financial services company focused on delivering exceptional customer experiences. As a Sales & Client Experience Specialist Senior, you will support the execution of sales and customer experience strategies while coaching and monitoring performance to achieve business objectives.
BankingFinanceFinancial Services
No H1B
Responsibilities
Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels
Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences
Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps
Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives
Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management
Qualification
Required
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Decision Making and Critical Thinking
Effective Communications
Influencing
Knowledge Of Sales Channels
Planning and Organizing
Products and Services
Program Management (M0260)
Sales Function
Strategic Sales Planning
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Account Management
Competitive Strategies
Customer Experience (CX)
Negotiation
Operations Management
Strategic Planning
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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