IPKONEKT (ANCIENNEMENT BUGBUSTERS GROUP) · 1 month ago
Customer Service Manager - Pest Industry
Acworth, GA
Full-time
Onsite
Mid, Senior Level
$47K/yr - $54K/yr
5+ years expBug Busters, Inc. is a trusted leader in the pest control industry, seeking a Customer Service Manager to lead their customer service center. The role involves managing a high-volume team, driving customer satisfaction, optimizing processes, and shaping the overall customer experience.
Information Technology & Services
Responsibilities
Lead and oversee the daily operations of the customer service department: staffing, scheduling, performance management, and service level metrics
Establish goals, KPIs (customer satisfaction, first-call resolution, average handle time, retention), monitor results and implement action plans
Drive process improvements, adopt best practices, implement training programs and optimize workflows to elevate service quality
Work cross-functionally with operations, sales, marketing and field teams to ensure the customer experience is seamless and consistent
Handle escalated customer issues and support the resolution of complex or high-impact cases
Champion culture: coach, develop and inspire the team, promoting accountability, ownership and continuous improvement
Qualification
Required
Minimum 5-7 years of progressive experience managing customer service teams — preferably in a service-oriented business
Demonstrated experience managing a team (10+ employees) and achieving measurable results (e.g., improved CSAT, reduced churn, increased efficiency)
Strong operational mindset: ability to translate metrics into action, drive performance and implement process changes
Excellent communication, leadership and coaching skills; comfortable working at both strategic and tactical levels
Experience with customer service technologies (PestPac, Xrai, Hubspot) is a plus
Bachelor's degree preferred (or equivalent experience)
The commitment to deliver excellence and continuously raise the bar for team performance
Customer service: 5 years (Required)
Leadership: 2 years (Required)
Pest control: 2 years (Required)
Driver's License 5 years (Required)
Preferred
Call center management: 1 year (Preferred)
Benefits
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Company
IPKONEKT (ANCIENNEMENT BUGBUSTERS GROUP)
IPKONEKT est le partenaire privilégié de nombreuses entreprises, PME – ETI et Grands Groupes de Technologies en France et en Europe.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase