Malwarebytes · 1 month ago
B2B Technical Support Engineer (US Remote)
United States
Full-time
Remote
Entry Level
$28.85/hr - $28.85/hr
1+ years expMalwarebytes is a cybersecurity company focused on protecting users from malware and other threats. They are seeking a Technical Support Engineer to provide technical support to customers by diagnosing and resolving software and hardware issues while collaborating with other teams to address complex technical challenges.
ComputerCyber SecurityNetwork SecuritySoftware
Responsibilities
Respond to customer support requests via phone, email, or chat in a timely and professional manner
Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity
Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk
Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues
Assist with the development and maintenance of technical knowledge base articles and documentation to assist customers and colleagues with common technical issues
Participate in regular team meetings to discuss technical issues and opportunities for process improvements
Provide training and guidance to colleagues and customers on technical issues as needed
Qualification
Required
Ability to work flexible hours, including evenings
Rotational weekend shifts are required
1+ years of experience in a technical support role
Strong technical troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Experience with ticketing systems, such as JIRA or Zendesk
Familiarity with network protocols, hardware, and software
Preferred
Spanish bilingual preferred
Bachelor's degree (preferred but not required) in computer science, Information Technology, or related field, or equivalent work experience
Benefits
Comprehensive medical, dental, and vision insurance coverage
Employee Referral Bonus Program
Wellness programs
401k and employer matching for (US Employees)
Comprehensive Time Off policy
An opportunity to do something great for yourself and the world!
Company
Malwarebytes
Malwarebytes is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware.
501-1000 employees
H1B Sponsorship
Malwarebytes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (13)
2022 (18)
2021 (11)
2020 (24)
Funding
Current Stage
Late StageTotal Funding
$180MKey Investors
Vector CapitalFidelityHighland Capital Partners
2022-09-21Private Equity· $100M
2016-01-21Series B· $50M
2014-07-10Series A· $30M
Leadership Team
Marcin Kleczynski
CEO
Tom Fox
President & Chief Financial Officer
Recent News
2025-12-17
Company data provided by crunchbase