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Didi Hirsch Mental Health Services · 3 days ago

Crisis Line Training Specialist, Bilingual (Spanish)

United States

Full-time

Remote

Entry Level

$26.37/hr - $30.33/hr

1+ years exp

Didi Hirsch Mental Health Services is a nonprofit organization that has been a leader in mental health and crisis care since 1942. The Bilingual Crisis Line Training Specialist will lead and support training and onboarding for new crisis line staff and volunteers, facilitating interactive learning and ongoing professional development in both English and Spanish.

Health CareMedicalMental HealthNon ProfitWellness

Responsibilities

Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking onboarding progress

Reach out to interested potential volunteers from outreach events, emails, and online sources, providing clear information about the training program, expectations, and onboarding process

Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with current practices

Maintain cross-training across key crisis line services—including call, chat/text, follow-up, and shift supervision—to provide knowledgeable support across all phases of training

Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks

Assist the Training Coordinators in creating training lectures, activities, and materials using best practices

Assists with the design and implementation of bilingual (BL) crisis line training programs across call, chat/text, and supervisor tracks to ensure culturally responsive and linguistically appropriate instruction in alignment with the communities we serve (e.g., Spanish, Armenian, Korean, etc.)

Contribute to the revision and adaptation of training content based on changes in program protocols, feedback from Quality Improvement, curriculum design considerations, and evolving learner needs

Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises

Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback

Keep track of trainee attendance and distribute the appropriate make-up materials, coordinating make-up sessions and additional support for trainees as appropriate

Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue

Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance

Recruit and coordinate role players and mentors for each training cohort

Participate in the evaluation of new trainees by assessing skill development and readiness to begin on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help develop appropriate next steps

Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth transitions into delivery of services on the crisis line

Offer targeted support through live coaching or observation during shifts, which may occasionally require flexible scheduling outside of standard training hours

Assist with the creation, delivery, and tracking of continuing education, refresher trainings, and targeted skill-building sessions

Support returning volunteers or staff by conducting refresher role plays and providing structured opportunities to practice required skills after breaks in service

Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees

Collaborate with team members to ensure a smooth and consistent experience across training programs

Assist the Training Coordinators in staying abreast of updated data and trends in the field of suicide prevention

Qualification

Mental health services knowledgeCrisis line experienceBilingual (Spanish)Training experienceOrganizational skillsComputer skillsEffective collaborationCommunication skillsDecision-making skills

Required

Fluency in required language for assigned program (Spanish)

High School diploma or equivalent

Minimum one year of experience working in a mental health related position or in a training/educational setting

Working knowledge of mental health services and suicide prevention services

Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services

Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing

Superior organizational skills to manage multiple projects simultaneously

Effective collaboration and relationship building skills

Telephone and personal computer skills including word processing, spreadsheets, and other related software

Ability to use analysis, experience, and judgment to make effective decisions