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RateGain · 2 hours ago

Vice President - Customer Success

Dallas, TX

Full-time

Onsite

Director/Executive

10+ years exp

RateGain is a global provider of AI-powered SaaS solutions for travel and hospitality, seeking a Vice President of Customer Success to drive cross-functional alignment and establish scalable systems for sustained growth. The role involves onboarding new customers, monitoring health metrics, and leading high-performing teams to deliver transformational outcomes.

HospitalityInformation TechnologySoftwareTravel

Responsibilities

Onboard new customers and ensure successful product adoption

Monitor customer health metrics and proactively address potential issues

Conduct regular check-ins and business reviews with key accounts

Identify expansion opportunities within existing customer base

Resolve customer issues and escalations in a timely manner

Collaborate with product teams to communicate customer feedback and feature requests

Set organizational strategy and long-term vision

Build and lead high-performing leadership teams

Drive company-wide initiatives and cultural transformation

Qualification

Customer SuccessOrganizational designStrategic visionExecutive presenceTalent strategyCustomer health scoringResource allocationCulture buildingLeadership