Methodist Health System · 1 month ago
Patient Experience Consultant
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expMethodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. The Patient Experience Consultant is responsible for supporting system-wide programs and initiatives focused on ensuring that customer experience is consistent, seamless, and exceptional.
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Responsibilities
Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals
Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership
Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so
Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”
Identify and evaluate internal and external service-related best practices and implement/promote them across the health system
Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques
Collaborate with local leaders to prioritize initiatives and facilitate work teams
Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions
Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics
Serve as a resource for performance improvement efforts in support of the local patient experience strategy
Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance
Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system
Maintain strong working relationships with PE vendors and user groups
Qualification
Required
Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations
Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline
Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization
A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system
The ability to inspire and initiate innovative thinking surrounding PE at MHS
Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal
An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions
Superior written/verbal communication and interpersonal skills
Ability to design and deliver impactful presentations to broad audiences
An ability to work collaboratively in a fast-paced team environment
A demonstrated ability to effectively manage projects through their life-cycle
Must be able to prioritize, manage, and execute simultaneous tasks
Strong critical thinking skills and the ability to work independently
The ability to apply change management methods to assigned projects
Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint)
Preferred
Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc
Master's degree in nursing, business management, hospitality, health care administration, or related discipline
Proficiency in analyzing and interpreting customer experience data
Certified Patient Experience Professional, or able to be certified within six months of employment
Company
Methodist Health System
Methodist Health System is a faith-based organization that aims to improve and save lives through compassionate and quality healthcare.
10001+ employees
H1B Sponsorship
Methodist Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Drew Shea
Chief Financial Officer - Methodist Medical Group
Edward Sopiarz
Chief Financial Officer
Recent News
Business Journals
2022-01-27
2022-01-15
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