Climate Pros, LLC ยท 1 month ago
Field Service Supervisor
Hayward, CA
Full-time
Onsite
Mid, Senior Level
1+ years expClimate Pros, LLC is seeking a Field Service Supervisor to lead a team of Service Technicians. The role involves delivering exceptional service to customers, providing technical support, training, and managing team performance to ensure high-quality service delivery.
Construction
Responsibilities
Provide technical support for assigned technicians and their territories
Train newly hired technicians in the field
Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
Mentor assigned technicians; provide continuing education and training
Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
Work closely with dispatch team to drive efficiently and productivity
Perform random periodic checks of assigned technicians
Manage technicians' performance reviews, timecards, PTO and on-call
Resolve all customer callbacks for assigned areas
Provide exceptional support to both internal and external customers
Qualification
Required
Strong customer service skills, proper phone etiquette and customer centric
Excellent verbal and written communication skills for both internal and external customers
Strong relationship-building skills within an active, communicative, fast-paced team environment
Ability to take initiative to help motivate the team and keep members safe, focused, and productive
Journeyman-level or equivalent professional experience
1+ years prior supervisory experience in a service-focused industry
Experience managing a diverse group of roles and responsibilities
Company
Climate Pros, LLC
At Climate Pros, LLC, we are a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of refrigeration systems across thousands of locations nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-04Acquired
Leadership Team
Todd Ernest
Executive Chairman
Company data provided by crunchbase