Equus Workforce Solutions · 1 month ago
Customer Service/Front Desk (816510) $18.50
Columbia, SC, USA
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrEquus Workforce Solutions is a leading provider of workforce development services in North America. The Customer Service Front Desk Specialist serves as the first point of contact for all visitors and provides exceptional customer service while supporting daily operations and various workforce programs.
Career PlanningChild CareConsultingEducationFamilyProfessional ServicesRecruitingStaffing Agency
Responsibilities
Greet all visitors with professionalism, warmth, and a customer-centered approach
Check in participants, employers, and visitors and direct them to the correct staff or partner agency
Provide accurate information regarding SC Works services, workshops, job search resources, and partner programs
Manage lobby flow to ensure a welcoming, organized, and safe environment
Maintain confidentiality and follow WIOA, SC Works, and Equus policies for customer service and PII
Answer multi-line phone calls and respond to inquiries via phone and email
Maintain the SC Works lobby resource notebooks and keep all information up to date
Keep lobby screens updated with current announcements, job fairs, hiring events, partner events, deadlines, and community resources
Assist staff and partners with printing, scanning, copying, or directing customers appropriately
Develop flyers for center events, partner activities, hiring events, workshops, and community programs
Create short promotional videos to highlight: SC Works services, WIOA success stories, Center activities and events, Partner programs
Design social media–ready graphics using creation tools such as Canva, Biteable, or similar platforms
Coordinate with WIOA and partner staff to promote events, ensuring outreach materials are accessible and professionally presented
Track foot traffic, referrals, workshop attendance, and other metrics using Excel
Maintain accurate logs of daily center activity, visitor needs, and follow-up requests
Provide weekly and monthly summaries of customer volume and engagement trends as needed
Assist with data collection for board reporting and center performance tracking
Support WIOA, Wagner-Peyser, Veterans Services, DSS, Vocational Rehabilitation, Adult Education, and other partners with participant flow and communication
Help ensure that partner schedules, workshop calendars, and center announcements are accurate and updated
Assist with preparation for center-wide events such as job fairs, open houses, industry tours, and partner presentations
Develop PowerPoint presentations for use by WIOA staff, partners, and center leadership
Qualification
Required
Exceptional customer service skills, including patience, professionalism, and strong communication abilities
Critical thinker with the ability to problem-solve and respond to unexpected situations
Self-starter who takes initiative and completes tasks without needing constant supervision
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Familiarity with design and creation platforms such as Canva, Biteable, and similar tools
Ability to multitask in a fast-paced environment
Strong organizational skills with attention to accuracy and detail
Ability to work with diverse populations, including individuals with disabilities, returning citizens, jobseekers with barriers, veterans, and youth
High school diploma or GED required
Preferred
Knowledge of workforce development operations preferred
Associate degree preferred in Business Administration, Human Services, Communications, or a related field
Company
Equus Workforce Solutions
Equus Workforce Solutions provides family support, disability determination, business solutions, career center and childcare services.
Founded in 2020
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Douglass
President & CEO
L. Bradley Williams
Chief Customer Officer & Vice President of Operations
Recent News
Equus Workforce Solutions
2025-09-19
Idaho Business Review
2025-05-24
Company data provided by crunchbase