Apply on Employer Site

WCP Solutions · 1 month ago

Customer Service Representative - Kent, WA

Kent, WA

Full-time

Onsite

Entry Level

$26/hr - $27/hr

2+ years exp

WCP Solutions is focused on operational effectiveness, and they are seeking a Customer Service Representative to provide outstanding customer service by processing orders and addressing inquiries. The role involves assisting Account Managers and ensuring customer satisfaction through effective communication and problem-solving.

ManufacturingPackaging ServicesService IndustryWholesale

Responsibilities

Accept and process customer telephone, fax, e-mail, online, or walk-in orders while providing exceptional customer service to meet sales support objectives

Increase sales revenue and account penetration by encouraging “add-on” items; telemarketing to select customers to achieve financial goals

Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items

Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e., availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care

Track backorders and future orders for customers and Account Managers to assist in the timely customer receipt of product

Communicate customer-related information, opportunities, and problems to Account Managers and Sales Managers to facilitate information flow

Prepare customer-specific order guides on request

Process claims

Create and/or update customer online shopping lists

Prepare stock increase/decrease forms and relay information to the merchandising team

Perform other functions as necessary

Qualification

Customer service experienceMicrosoft OfficeEffective communicationDetail-orientedTeamwork

Required

Two years of customer service experience is desirable

Proficiency with Microsoft Windows and current versions of Microsoft Office

Strong knowledge of math and ability to apply it

Highest level of professionalism with the ability to maintain confidentiality

Effective verbal and written communication skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives

Customer service oriented, with the ability to work well under pressure

Detail-oriented, well-organized with ability to prioritize, coordinate, and simultaneously maintain multiple projects

Approachable, flexible, adaptable to change