Apply on Employer Site

PLACE · 2 days ago

Customer Support Representative

Bellingham, WA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle. The Customer Support Representative will provide product expertise and solutions to customer inquiries while collaborating with internal teams to enhance the customer experience.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Resolve product or service issues by clarifying customer concerns, identifying root causes, determining the best solutions, and following up to ensure satisfaction

Deliver accurate, timely, and complete information through calls, chats, and support tickets using the appropriate tools and resources

Manage high volumes of customer interactions while maintaining professionalism and efficiency

Identify recurring issues and communicate trends or feedback to leadership to inform product enhancements

Recommend process or product improvements that elevate the customer experience

Meet or exceed personal and team service-level targets

Handle complaints with empathy and composure, always representing the brand with professionalism

Follow established communication standards, procedures, and guidelines

Go above and beyond to engage and delight customers

Stay informed about company updates, events, and promotions to provide accurate information to customers

Qualification

Analytical thinkingVerbal communicationWritten communicationProduct knowledgeMultitaskingEmpathyWillingness to learnTeam-oriented attitudeAttention to detail