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Citizens · 3 days ago

Sr Business Analyst

Johnston, RI

Full-time

Onsite

Senior Level

5+ years exp

Citizens is a company dedicated to providing exceptional service and support in Wealth Management. The Sr Business Analyst will collaborate with business partners and technology teams to implement technology initiatives, resolve operational issues, and drive process improvements within Wealth Infrastructure technology operations.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

U.S. Citizen Only

Responsibilities

Collaborate with stakeholders, including external vendors and internal teams, to coordinate the implementation of technology solutions and manage the application lifecycle

Provide exceptional service to internal clients by identifying issues, researching solutions, onboarding new technologies, and offering guidance

Independently interpret and resolve matters related to Wealth Infrastructure technology operations

Execute assigned tasks and self-initiated deliverables with minimal supervision

Assess current processes, design, and implement improvements; develop standard operating procedures to align with evolving business needs

Communicate effectively, both verbally and in writing, with peers, partners, and internal clients

Precisely record/document initiatives for evaluation by principal technology stakeholders

Support team members and act as a resource for others

Serve as a subject matter expert on Wealth-owned applications and lifecycle management

Coordinate with stakeholders to achieve optimal outcomes in technology operations

Contribute to risk management efforts, focusing on operational, compliance, strategic, and reputational risks

Lead ad hoc initiatives as directed by senior management

Qualification

Client serviceRisk managementAgile methodologiesTechnology managementOffice 365Single Sign-On (SSO)SharePointService Now (SNOW)Atlassian JiraPlanningPrioritizationContinuous improvementAnalytical mindsetProfessional relationshipsCollaboration skillsProblem-solvingAttention to detail

Required

Minimum 5 years of relevant experience in a similar role or industry

Proven expertise in client service, operations, business delivery, and risk management

Strong attention to detail and thorough execution of deliverables

Ability to work independently with minimal supervision

Experience with agile methodologies and continuous improvement, especially technology management

Proficiency in Office 365

Experience and knowledge of Single Sign-On (SSO) implementation

Effective collaboration skills across teams and organizational boundaries

Strong problem-solving abilities for complex issues

Excellent planning and prioritization skills to meet deadlines

Comfortable operating in ambiguous or uncertain environments

Bachelor's degree in a related field or equivalent education/experience required

Preferred

Analytical mindset with the ability to identify trends and make recommendations

Motivation for continuous improvement, especially using agile approaches

Ability to build and maintain professional relationships

Initiative to acquire knowledge independently and represent the team confidently

Proficient in SharePoint, Service Now (SNOW), and Atlassian Jira

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees