Senior Engineer – Projects & Escalations jobs in United States
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AT-NET Services · 1 month ago

Senior Engineer – Projects & Escalations

positionCharlotte, NC
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

AT-NET Services is a trusted MSP in the region, seeking a Senior Engineer to lead infrastructure projects and provide escalation support. The role involves managing cloud migrations, server upgrades, and troubleshooting complex incidents while ensuring client success.

CRMCyber SecurityInformation TechnologyInfrastructureManagement ConsultingSecurity

Responsibilities

Lead infrastructure projects including cloud migrations, server upgrades, networking deployments, and security initiatives
Architect, implement, and document scalable, secure IT systems for SMB and mid-market clients
Collaborate with Project Managers, TAMs/vCIOs, and internal teams to ensure successful delivery
Provide onsite engineering for client offices throughout Charlotte
Act as a senior-level escalation point for complex incidents from the Service Desk
Troubleshoot advanced issues across servers, networks, virtualization, cloud platforms, and security tools
Maintain stability during high-volume periods by guiding Support team members
Recommend improvements to client environments to reduce recurring issues

Qualification

Microsoft 365Azure ADWindows ServerActive DirectoryVMware vSphereNetworking knowledgePowerShell scriptingCybersecurity best practicesCustomer-facing communicationProject leadershipAttention to detail

Required

Strong experience with Microsoft 365, Azure AD, Windows Server, and Active Directory
Proficiency in VMware vSphere (VCP preferred)
Strong networking knowledge: SonicWall, Fortinet, Cisco, VLANs, DHCP, VPN, SD-WAN, routing/switching
Ability to create and modify firewall and routing/security policies
PowerShell scripting experience
Understanding of cybersecurity best practices (CIS, NIST, CMMC a plus)
5+ years in an MSP or IT Service Provider environment
Strong customer-facing communication and documentation skills
Ability to lead projects independently from planning to completion
High attention to detail, organization, and follow-through
Valid driver's license; ability to travel locally to client sites

Preferred

VCP certification in VMware

Benefits

Competitive salary & benefits.
Engineering-led culture with mentorship and growth opportunities.
Work with modern, diverse technologies across many environments.
Clear path for advancement (Project Lead, Senior Engineering roles).
A company that values professionalism, autonomy, and client success.

Company

AT-NET Services

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AT-NET is an Infrastructure services company
dateFounded in 1999
location
Charlotte, North Carolina, USA
people-size51-200 employees
web-link
https://www.expertip.net

Funding

Current Stage
Growth Stage
Company data provided by crunchbase