Cedar Park Group ยท 2 months ago
Technical Writer & Process Improvement Analyst
New York, US
Full-time
Onsite
Mid Level
3+ years expCedar Park Group is hiring a Technical Writer & Process Improvement Analyst for a long-term onsite role with one of our public-sector partners. This position blends technical documentation expertise with strong analytical and process improvement capabilities to support ongoing IT initiatives.
EmploymentHuman ResourcesRecruitingStaffing Agency
Responsibilities
Collaborate with IT teams to collect and analyze information on current policies, processes, and systems
Create clear, concise, and comprehensive documentation of IT workflows and procedures
Conduct process reviews to identify bottlenecks and improvement opportunities
Present findings and recommendations to leadership with supporting data and implementation plans
Develop and maintain internal documentation such as knowledge base articles, FAQs, and user guides
Design or update process diagrams using Visio or similar tools
Maintain version-controlled documentation repositories in SharePoint
Act as a liaison between technical and non-technical stakeholders to simplify complex information
Support change management initiatives by developing communication and training materials
Qualification
Required
3+ years of experience in technical writing, ideally within IT or technical environments
Strong understanding of process improvement methodologies
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Strong data interpretation and visualization skills
Excellent critical thinking, analytical, and communication skills
Proven ability to manage documentation with attention to detail and organization
Preferred
Experience in enterprise IT or service management environments
Familiarity with workflow mapping or business process modeling tools
Knowledge of SharePoint for document collaboration and version control
Ability to create visual content such as infographics and process maps
Benefits
PTO
Vacation Pay
Bonus Pay
Health Insurance
401(k)
Company
Cedar Park Group
Cedar Park Group is a staffing agency specializing in staffing, recruiting, and construction services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase