Almstead Tree, Shrub & Lawn Care Company · 1 month ago
Office Operations Manager
New Rochelle, NY
Full-time
Onsite
Senior Level
$80K/yr - $98K/yr
5+ years expAlmstead Tree and Shrub Care is a family-owned arboriculture firm that has been operating since 1964. The Office Operations Manager will oversee the New Rochelle office and provide administrative support to a high-volume sales team, ensuring organization and effective communication within the company.
EmailEnvironmental ConsultingHealth Care
Responsibilities
Train and supervise administrative staff
Create detailed in-depth client specific proposals in conjunction with the sales arborists
Handle information requests and e-mail correspondence, arrange conference calls, and schedule meetings
Customer service/inside sales: heavy phone work including outbound sales calls, lead generation, customer service support, and scheduling appointments
Key account follow-up, accounts receivable follow-up, and collection calls
Conduct biweekly A/R meetings and assist with collections process
Maintaining multiple sales calendars, creating work orders, daily debriefing
Administration of customer database and files, payment processing
Act as main point of contact between ownership and administrative staff
Conduct weekly administrative staff meetings to determine allocation of resources
Conduct periodic performance reviews of administrative staff
Gather payroll information weekly for submittal to the Accounting department
Coordinate work to be scheduled for clients including notification and appointment scheduling
Enforce company policy and standards for customer service throughout the office
Oversight of Plant Health Care department and backup to scheduling and daily client notifications; including running and review of reports; work order printing; contract approvals as needed; prepay processing as needed
Coordinate daily meeting with CEO to provide office update, relay customer concerns, close out daily billing, and review unapproved proposals
Prepare monthly account invoicing and budgets for select commercial, municipal, and educational clients
Prepare Daily/Weekly billing details for Central Park Contracts (including logs)
Assist in the renewal of all applicable company licenses
Maintain office supply inventory and oversee purchasing
Assist with end of month close, as needed
Provide additional administrative support to arborists and general office support
Complete all tasks accurately and efficiently
Other duties as assigned
Qualification
Required
At least five years of experience in office management, overseeing a team of five or more individuals
Proven ability to manage a large volume of clients while delivering outstanding customer service
Expertise in Microsoft Office
Strong written and verbal communication abilities, including skills in proposal writing
Capability to handle multiple tasks with a keen attention to detail
Required time management and organizational skills
Demonstration of a high level of professionalism and telephone etiquette
Bachelor's degree in Business, Business Management, English, Communications, Literature, Journalism, or a related field, preferably with two to four years of experience
Preferred
Experience in the service industry is preferred
Prior experience in developing proposals, reports, and/or client presentations is highly desirable
Benefits
Medical and dental plans with employer contribution
401K retirement savings plan
Paid time off
And more!
Company
Almstead Tree, Shrub & Lawn Care Company
Welcome to Almstead Tree, Shrub & Lawn Care’s company page.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Almstead
CEO
David Domingue
CFO
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