DataSnipper · 1 month ago
Strategic Customer Success Manager
New York
Full-time
Hybrid
Senior Level
$140K/yr - $155K/yr
5+ years expDataSnipper is a fast-growing software company transforming the world of audit and finance. The Strategic Customer Success Manager will build strong relationships with key enterprise accounts, drive customer value and outcomes, and develop success plans to enhance product adoption.
AccountingDatabaseFinanceInformation ServicesIntelligent SystemsSoftware
Responsibilities
Develop and execute success plans specifically designed for our strategic customers to drive deep adoption of our product into their workflows
Serve as a trusted, strategic advisor to executive stakeholders, aligning customer business goals with our product roadmap and success plans
Cultivate and maintain deep, multi-threaded relationships with senior decision-makers to drive partnership growth, advocacy, and mutual value creation
Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services
Establish and grow a customer advocacy program within strategic customers
Create & optimize processes for the enterprise accounts team and beyond
Qualification
Required
5+ years in a customer success role, with a proven track record in working with global enterprise clients
Experience with change management, specifically driving customer accountability and new use case applications for a software product
Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes
Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers
Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers
Strong affinity with the software industry and understanding of B2B relationships
Preferred
Full working proficiency in Spanish is a plus
Benefits
Flexible paid time off
Comprehensive medical and dental coverage
401K match
Paid parental leave
Stock participation plan
Company sponsored lunch
Hybrid mode of work (at least 3 days onsite in our New York City office)
Access to OpenUp and Talkspace, the mental health and wellness platform
Multiple social activities for team building 🤩
Company
DataSnipper
DataSnipper is a financial audit company that provides an AI-powered intelligent automation platform in Excel.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Index VenturesInsight Partners
2024-02-01Series B· $100M
2022-09-07Series A
Leadership Team
Vidya Peters
Chief Executive Officer
Jonas Ruyter
Founder
Recent News
Index Ventures
2025-12-08
2025-12-02
Company data provided by crunchbase