Blue Sky Hospitality Solutions · 3 months ago
Front Office Manager-Hyatt Regency Schaumburg, IL
Schaumburg, IL
Full-time
Onsite
Mid LevelBlue Sky Hospitality Solutions is seeking a Full-Time Front Office Manager for the Hyatt Regency Schaumburg, an upscale hotel. The role involves overseeing all Front Office Operations to ensure profitability and guest satisfaction, supervising front desk staff, and managing guest interactions and issues.
HospitalityHotelService Industry
Responsibilities
Complete training of front desk staff on hotel policies, practices and procedures
Responsible for reservations, registration and special arrangements for groups
Processes daily and end-of-period reports. Reviews guest ledger, advance deposit, open folios
Process payroll
Assists with performance reviews, disciplinary actions and discharge
Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc
Maintain knowledge of all of hotel outlet offerings, facilities and local area events
Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
Assist with the training process of new hires and identify training needs with existing employees by weekly focus on 'topics of the week'
Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff
Qualification
Required
Overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction
Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins
Complete training of front desk staff on hotel policies, practices and procedures
Responsible for reservations, registration and special arrangements for groups
Processes daily and end-of-period reports. Reviews guest ledger, advance deposit, open folios
Process payroll
Assists with performance reviews, disciplinary actions and discharge
Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc
Maintain knowledge of all of hotel outlet offerings, facilities and local area events
Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
Assist with the training process of new hires and identify training needs with existing employees by weekly focus on 'topics of the week'
Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff
Company
Blue Sky Hospitality Solutions
Opportunities, Experiences, Results.
Founded in 2017Uniondale, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Indian Express
2025-07-19
Company data provided by crunchbase