MaxHome.AI · 1 month ago
Business Operations Associate
San Francisco Bay Area
Full-time
Hybrid
Entry, Mid Level
$120K/yr - $150K/yr
2+ years expMaxHome.AI is seeking a highly motivated and talented Business Operations Associate to join their team. The role involves partnering with customers to identify use cases, mapping workflows, deploying products, and measuring business impact while working closely with the founding team.
Artificial Intelligence (AI)Customer ServiceInformation TechnologyReal Estate
Hiring Manager
Divya Aathresh
Responsibilities
Lead focused discovery to map customer workflows and pain points; prioritize opportunities by impact, feasibility, and time-to-value
Translate ambiguity into clear problem statements, hypotheses, and success metrics (e.g., days-on-market, lead conversion, cost per ticket, SLA adherence)
Build lightweight business cases and experiment designs (A/B or pre/post) to prove value fast
Configure and launch MaxHome, along with evaluation criteria and guardrails
Drive pilots to production: own plans, owners, risks, and acceptance tests
Instrument, analyze, and communicate results; create dashboards and crisp executive readouts
Enable adoption with training, runbooks, and change-management comms; monitor usage, quality, and SLAs
Turn successful engagements into reusable templates, ROI models, and implementation guides
Become a power user; reproduce issues, triage with Eng/PM, and channel field feedback into the roadmap
Identify adjacent net-new use cases and rapidly prototype using product building blocks, expanding the value we deliver
Qualification
Required
Consulting foundation: 2+ years at McKinsey/BCG/Bain (or equivalent) with client-facing ownership
Analytical problem solver: hypothesis-driven, strong with numbers and crisp storytelling; comfortable designing metrics and experiments
Customer-facing operator: confident with execs and frontline teams; excellent stakeholder management
Technical fluency (practical): comfortable with API docs, CSVs, basic SQL/Sheets, and reasoning about data readiness, prompts, and evaluation
Startup energy: high ownership, bias to action, thrives in ambiguity, fast without sacrificing quality
Preferred
BI tools (Looker/Tableau/Mode), basic Python, workflow tools (Asana/Jira/Notion)
Experience deploying enterprise software or operationalizing AI/LLM use cases
Real estate domain exposure (brokerage ops, property management, maintenance, customer support)
Company
MaxHome.AI
AI native operating system for residential real estate
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$9MKey Investors
Fika VenturesBBG Ventures
2025-09-25Seed· $5M
2024-12-05Pre Seed· $2M
2024-05-01Pre Seed· $2M
Leadership Team
Divya Aathresh
Founder & CEO
Recent News
Venture Capital Firms
2025-09-26
2024-12-10
2024-12-10
Company data provided by crunchbase