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C.H. Robinson · 22 hours ago

Key Account Manager - Produce

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$80K/yr - $124K/yr

4+ years exp

C.H. Robinson is a global leader in logistics, and they are seeking a Key Account Manager focused on large grocery retailers. The role involves driving growth and maximizing retention by delivering tailored solutions, leveraging industry-leading services and technology to strengthen customer partnerships.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Leverage Robinson Fresh tools, internal/external data, and market intelligence to deliver actionable business insights, pricing strategies, and growth opportunities for customers

Conduct pre-, mid-, and post-season business reviews, communicating performance and driving share-of-wallet growth

Maintain a strong presence in customer and competitor locations (online and physical) to deepen market understanding

Build and expand relationships across customer supply chains, collaborating with internal SMEs to develop solutions and drive market share expansion

Manage an active opportunity pipeline in CRM, applying strategic negotiation and sales strategies to secure complex pricing and service agreements

Own account strategy, including RFPs, proposals, and awards, while proactively managing pricing strategies and leveraging digital solutions

Act as a customer advocate internally, ensuring alignment of resources and delivering exceptional service through SOPs, KPIs, and best practices

Partner with operations, capacity, and sales teams to execute holistic account plans and identify automation opportunities

Address customer feedback (including NPS) and lead continuous improvement initiatives to enhance satisfaction and retention

Monitor account health through financial, volume, and service performance reviews; implement cost avoidance and process improvements

Ensure adherence to negotiated payment terms and AR processes, taking timely action on outstanding items

Qualification

Sales experienceAccount managementSupply chain knowledgeFresh produce experienceMicrosoft Office SuiteData driven approachInfluencing skillsDiversityInclusion valuesNegotiation skillsCollaboration skillsCommunication skillsPresentation skills

Required

High School diploma or GED

Minimum 4 years of experience in sales and/or account management

Ability to travel up to 10%

Preferred

Supply chain knowledge

Fresh produce experience

Bachelor's degree from an accredited college or university

Proficient in Microsoft Office Suite of Programs

Demonstrates and drives a data driven approach

Demonstrated influencing, negotiation, collaboration, communication and presentation skills

Proven track record of delivering measurable financial results through sales or account management solutions

Values a diverse and inclusive work environment

Benefits

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities