Planet Fitness · 1 month ago
FT Customer Service Representative
Greenfield, MA
Full-time
Onsite
New Grad, Entry LevelPlanet Fitness is the largest Planet Fitness franchise, serving over one million members across 200+ clubs nationwide. They are seeking a Customer Service Representative responsible for providing exceptional customer service to members and guests, ensuring a Judgement Free member experience.
FitnessHealth CareTrainingWellness
Responsibilities
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience
Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment
Qualification
Required
Customer service experience
Must be 18 years of age or older
Basic computer proficiency
Preferred
High school diploma/GED equivalent preferred
Benefits
Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift-differential pay for select shifts
PTO for all employees
401K Retirement Fund (Employer match up to 4%!)
Health Insurance Options including Health, Dental, Vision, family life insurance, and more
Basic Life Insurance & Short-Term Disability I00% Company Paid!
Employee Assistance Program
Free employee Black Card Membership including one free Black Card Membership for a direct family member
Company
Planet Fitness
Planet Fitness is a provider of fitness training programs and classes.
Founded in 1992
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.27BKey Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M
Leadership Team
Colleen Keating
Chief Executive Officer
Brian Povinelli
Chief Marketing Officer
Recent News
The Philadelphia Inquirer
2026-01-08
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
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