Kenect · 4 months ago
Technical Setup Specialist
Pleasant Grove, US
Full-time
Onsite
Entry Level
1+ years expKenect is on a mission to revolutionize customer communication and engagement for businesses across North America. As a Technical Setup Specialist, you will guide customers through the technical configuration of accounts and ensure a seamless onboarding experience while addressing any issues that arise.
Information TechnologyMessagingSoftware
Responsibilities
Virtually conduct account setup meetings with stakeholders
Guide customers through compliance with 10DLC text messaging requirements
Manage potential issues and proactively recommend solutions
Monitor customer progress and address setup challenges quickly
Provide fast, clear, and professional responses to customer inquiries with proactive communication
Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters
Accurately document activities to maintain visibility and alignment across teams
Qualification
Required
Minimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environment
Ability to simultaneously manage multiple projects and communication channels
Strong organizational skills with sharp attention to detail and follow-through on task completion
Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences
Familiarity with cloud-based platforms and tools (e.g., Salesforce, Jira)
Ability to identify, troubleshoot, and resolve technical issues
Proactive, resourceful problem-solver who can handle escalations with confidence
Benefits
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
Company
Kenect
Kenect is a messaging platform that connects businesses with consumers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.31MKey Investors
PSG Equity
2021-04-20Series Unknown
2020-03-26Seed· $1M
2019-10-03Debt Financing· $0.3M
Leadership Team
Jeff Jones
President & COO
Bradford Rees
Vice President of Finance and Operations
Recent News
2025-10-09
Destination CRM
2025-09-24
2025-09-22
Company data provided by crunchbase