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AlphaGraphics · 4 weeks ago

Business Customer Service Representative

Olathe, KS

Full-time

Onsite

Entry Level

2+ years exp

AlphaGraphics is seeking a professional, detail-oriented Business Customer Service Representative to serve as a primary point of contact for their business clients. This role involves supporting client inquiries and ensuring a high level of satisfaction across all interactions while managing business-to-business (B2B) customer relationships.

Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Serve as the primary point of contact for business customers via phone, email, and in-person visits

Build and maintain strong, long-term client relationships

Understand and communicate company policies, procedures, and service offerings

Process orders, returns, or changes in service as needed

Document all customer interactions and maintain accurate records using CRM software

Collaborate with sales, production, and design teams to meet customer needs

Monitor customer satisfaction and identify opportunities for service improvement

Qualification

B2B customer serviceCRM systemsMicrosoft Office SuiteProblem-solvingCommunication skillsMultitaskingProfessional demeanorBilingualMultilingualCommercial printing experienceAttention to detailCustomer-first attitude