Waukesha Gas Engines · 1 week ago
Field Service Engineer - Electrical
Houston, TX
Full-time
Onsite
Senior Level
7+ years expRevolution Power Solutions (RPS), a division of INNIO Waukesha Engines, provides innovative power solutions for extreme conditions. The Field Service Engineer - Electrical will assist in troubleshooting, failure analysis, and provide on-site training to meet customer needs.
EnergyManufacturingOil and Gas
No H1B
Responsibilities
In addition to commissioning and new product support, this position will provide advanced technical support/resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc
Develop scope of work to be executed by Field Service Technician
Provide troubleshooting direction to Field Service Technicians
Confidently handle escalations and interface with other products outside of their core area
Act as interface between customer and the business
Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions
Identify and report all customer quality or compliance concerns immediately to the organization
Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions
Submit detailed reports concerning inspections, service work, failure analysis, and regional activities
Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers
Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve/escalate cases as needed with limited or no supervision
Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities
Qualification
Required
Bachelor's Degree from an accredited university or college (or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering position)
Minimum of 7 years' experience servicing and troubleshooting internal combustion engines, generators, gensets, transmissions, hydraulic fracturing and/or power generation equipment
2+ year Field experience on advanced troubleshooting
Legal authorization to work in the U.S without Visa sponsorship
Preferred
Strong computer and analytical skills
Strong interpersonal skills with customer, peers, team members
Ability to work across organizational boundaries and to work in cross-functional and cross-regional teams
Demonstrated solid communicator - written and oral
Knowledge of Microsoft Office Word, Excel and Power Point software
Demonstrates accuracy and thoroughness
Live in the Midland/ Odessa area or willing to relocate into this geography
Company
Waukesha Gas Engines
Waukesha Gas Engines are built to work tougher, longer, and smarter for the oil and gas industry’s most challenging and remote environments.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase