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HTC Global Services · 2 days ago

Technical Training Coordinator

Dearborn, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

HTC Global Services is seeking a Technical Training Coordinator to enhance their training programs. The role involves authoring and coordinating training materials, managing training systems, and collaborating with various teams to improve training efficiency and delivery.

Information TechnologyInsuranceSoftware

Responsibilities

Author, coordinate review, and publish the quarterly Technical Training Electronic Field Communication (EFC)

Maintain Accepted Service Training (AST) program course list for technician training equivalency

Triage Technical Training Report-A-Problem concerns related to systems issues

North American Standard Training and Resource System (STARS) Administrator - tasks include creating/maintaining training planners, activating courses and setting due dates, triaging STARS issues with STARS IT Development Team, coordinating with Learning Management System (LMS) provider to discuss needs/concerns, and review training courses to provide feedback to Content Development Team

Partners with others across the enterprise to leverage resources, common processes and technologies for greater efficiency

Assist with training vehicle ordering

Assist with tool and equipment ordering for training centers

Assist in future LMS migration tasks

Assist with global training delivery concerns

Identify and research new technologies and learning processes to maintain best-in-class training experience