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USC · 1 month ago

Assistant Director of Graduate Admissions for Online Programs

Los Angeles, CA

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $77K/yr

3+ years exp

USC is seeking an innovative and driven Assistant Director of Graduate Admissions for Online Programs to join their energetic and collaborative team. This role involves supporting all phases of outreach and admissions processes, developing recruiting strategies, and counseling applicants on admission policies and procedures.

E-CommerceFashionInternetRetail

Responsibilities

Contribute to the development of recruiting strategies and marketing plans (including pipeline-building, outreach, events, and marketing)

Work closely with the department chairs in making admission decisions for graduate programs in accordance with admission guidelines

Collaborate with marketing to strengthen automated drip campaigns and messaging

Work closely with the academic program office to ensure proper onboarding of new students

Counsel applicants on admission policies and procedures. Evaluates and offers solutions to applicant problems and requests regarding admission

Monitor weekly dashboards and funnel reports (inquiries, apps, admits, certs, enrollment)

Analyze and evaluate documents submitted with applications for admission (i.e., transcripts, references, and essays) of program applicants

Organize, plan, and execute virtual programs/events to support recruitment efforts

Leverage Salesforce and its functions to enhance marketing and enrollment goals

Continually assess and review processes and systems to ensure they are efficient and effective, enabling the online programs to meet their objectives. Identifies areas for enhancement and change, and successfully manages projects to implement those changes

Communicates in person, by telephone, and in writing with students about the status of admissions applications and documents all communication and activity in a CRM daily

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time

Qualification

Graduate enrollment strategySalesforce proficiencyData analysisEmail automation in PardotConflict resolutionPresentation skillsTime managementInterpersonal skillsProblem-solving

Required

Possess a strategic understanding of graduate enrollment

Ability to use and analyze data, create reports, spreadsheets, and electronic presentation software to make and communicate data-driven decisions

Skilled in interviewing, counseling, conflict resolution, problem-solving, and decision-making

Candidates must have the ability to be an enthusiastic and resourceful team member, be self-driven and motivated to move projects forward, and possess the time management skills to manage competing priorities in a highly demanding environment

Must be able to work with various constituencies, including prospective students, current students, alumni, faculty, and staff

Ability to work in a fast-paced work environment. Ability to learn quickly, thoroughly, and in detail. Must recognize and adjust to change

Proven ability to manage multiple tasks simultaneously; follow through and meet deadlines

Excellent written, interpersonal, and presentation skills

Excellent judgment and the ability to excel in a fast-paced, service-oriented operation

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education

Minimum Experience: 2 years, Combined education/experience as substitute for minimum experience

Minimum Field of Expertise: Recruitment and admissions experience with knowledge of transfer credit policies and financial aid programs

Preferred

3-5 years of experience in a higher education environment, preferably in the area of online graduate program admissions/recruiting and working with early and mid-career students

Experience using Salesforce and email automation in Pardot

An understanding of the fields of public administration and/or health administration