JPMorganChase · 2 days ago
Technology Support III
Plano, TX
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers and businesses. As a Technology Support III team member, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service interruptions.
Asset ManagementBankingFinancial Services
Responsibilities
Act as the second line of support for requests involving Branch hardware or applications and operations processes
Partner with various Support groups team and product owners to resolve issues, defects, and conduct root cause analysis
Be a problem solver for onsite vendors requesting help with operational support questions responsible for providing deployment support and technical assistance and support related to software and hardware configuration
Responds to queries, runs diagnostic programs, isolates problem, and implements solution
Communicate and promote and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
Collaborate effectively with peer groups to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
Analyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
Formal training or certification on software engineering concepts and 3+ years applied experience
BS/BA degree or equivalent experience
Advanced knowledge, technical problem resolution
Experience gathering and analyzing data to effect meaningful change in areas that need improvement
Advanced knowledge of PC and Network architecture, design, and business processes
Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase