DICK'S Sporting Goods · 3 days ago
Retail Equipment Services Lead
Fayetteville, NC
Full-time
Onsite
Mid, Senior Level
2+ years expDICK'S Sporting Goods is fundamentally changing retail by elevating experiences and delivering first class service. The Equipment Services Lead is responsible for operating the store’s service department, ensuring high quality and safety standards, while also providing exceptional customer service and leading a team of technicians.
Consumer GoodsE-CommerceSporting GoodsSports
Responsibilities
Preserving complete and accurate shop records and maintaining record keeping systems
Scheduling and monitoring the production and throughout of shop work to meet customer demand
Completing Post Accident inspections and reports as necessary
Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers
Assists with maintaining equipment and ensuring a clean, secure and safe work environment
Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned
Partners with the Community Team to bring visibility to equipment service offerings
Lead the shop team in all services, including but not limited to: Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc
Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails
Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended
Assemble new equipment and preform quality checks before handing off to the explorer
Assist and educate athletes with the purchase including how to use and maintain their equipment and accessories
Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge
Contributes to sales results by knowing products and services, accurately communicating product information
Working with management to build, train, and certify a team of Technicians to carry out shop service
Handling risk by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications
Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables
Qualification
Required
Flexible availability - including nights, weekend, and holidays
2 + years previous shop experience or equivalent including assembly, service and repair of bike and other equipment
Prior retail sales experience (or customer-focused experience)
Ability to preserve complete and accurate shop records and maintain record keeping systems
Ability to schedule and monitor the production and throughput of shop work to meet customer demand
Ability to complete Post Accident inspections and reports as necessary
Ability to own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers
Ability to assist with maintaining equipment and ensuring a clean, secure and safe work environment
Ability to properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned
Ability to partner with the Community Team to bring visibility to equipment service offerings
Ability to lead the shop team in all services including bike and snow equipment maintenance
Ability to diagnose faults, damage and wear to give accurate estimates to athletes
Ability to assist and educate athletes with the purchase including how to use and maintain their equipment and accessories
Ability to support Company standards of selling and customer service
Ability to contribute to sales results by knowing products and services
Ability to work with management to build, train, and certify a team of Technicians
Ability to handle risk by ensuring all shop employees are trained and certified
Ability to train and mentor new hires by sharing experience, knowledge and best practices
Ability to share timely feedback on projects, tasks and deliverables
Ability to ensure accountability
Ability to focus on customer needs
Ability to collaborate with others
Ability to instill trust
Ability to make quality decisions
Ability to be action-oriented
Ability to drive engagement
Ability to develop talent
Ability to build effective teams
Ability to plan and align
Preferred
Preferred previous experience managing a team
Company
DICK'S Sporting Goods
Dick's Sporting Goods is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment
10001+ employees
H1B Sponsorship
DICK'S Sporting Goods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (15)
2023 (13)
2022 (19)
2021 (14)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-06Post Ipo Debt· $2B
2022-01-14Post Ipo Debt· $1.5B
2002-10-16IPO
Leadership Team
Edward W. Stack
Chief Executive Officer & Founder
Lauren Hobart
President and CEO; Member of Board of Directors
Recent News
2026-01-05
Boston Herald
2025-12-21
2025-12-19
Company data provided by crunchbase