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M&T Bank · 1 month ago

LEAF Lead Customer Service Representative

Moberly, MO

Full-time

Hybrid

Entry, Mid Level

$22.61/hr - $37.67/hr

2+ years exp

M&T Bank is a financial institution seeking a Lead Customer Service Representative for their LEAF Commercial Capital division. The role involves developing and maintaining relationships with leasing customers, responding to inquiries, and promoting self-service capabilities through the LEAF customer portal.

Financial Services

H1B Sponsor Likely

Responsibilities

Respond to and resolve inquiries from internal and external leasing customers via phone and/or email; escalate complex inquiries to more experienced personnel

Use effective problem resolution, sales and servicing and negotiation techniques to develop mutually beneficial customer relationships

Understand and train customers on the LEAF customer portal to increase their self-service capabilities

Maintain and update customer records based on reports as well as to document interactions for future reference

Identify opportunities for organizational improvement and support organizational knowledge sharing

Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Qualification

Customer serviceProblem resolutionKeyboarding skillsVerbal communicationWritten communicationBusiness systems understandingContract understandingProgram understanding

Required

High School diploma or equivalent (GED) and a minimum of 2 years' relevant experience

Proven keyboarding skills

Proven verbal and written communication skills

Preferred

Understanding of business-specific systems and websites

Understanding of various types of contracts originated in the business

Understanding of the various types of programs within the business

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)