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CBTS · 4 days ago

IT Business Analyst(only W2, Onsite)

Columbus, Ohio Metropolitan Area

Contract

Onsite

Mid Level

3+ years exp

CBTS is seeking an IT Business Analyst who will be responsible for requirement gathering, managing customer relationships, and ensuring application support SLAs are met. The role involves critical thinking and problem-solving skills to effectively communicate with service partners and report on the status of various applications.

Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry

Comp. & Benefits

No H1B

Hiring Manager

Jacob Shelton

Responsibilities

Requirement gathering (Certifications in CBAP would be a plus)

Tracing requirements to test cases

Leading meetings in a very organized manner

Critical thinking / problem skills

Customer relationship experience and vendor relationship experience

Customer relationship building

Managing service partners to application support SLAs

Reporting to customers status of portfolio

Number of apps

Incident status

Health of environment

Roadmap collaboration

Critical thinking / problem skills

Qualification

Requirement gatheringCustomer relationship managementCritical thinkingITIL knowledgeApplication analysisAnalytical abilitiesBachelor's DegreeMS Office SuiteMS ProjectPeople managementConflict resolution

Required

Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts

3 - 4 years experience in application, services or application analysis, deployment and support

Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager

Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions

Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly

Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis

Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills

Willing to travel to NiSource business unit or Service Provider locations, as needed

NiSource business operations knowledge

2+ year s experience working with support vendors and a software support environment

Knowledge of ITIL processes and metrics