IST Management · 2 days ago
Workplace Experience Manager
Manhattan, NY
Full-time
Onsite
Entry, Mid Level
$32/hr - $35/hr
2+ years expIST Management is a business process outsourcing company seeking a Workplace Experience Manager for their Midtown Manhattan team. The role involves providing on-site management for facilities and office services, ensuring a premium service culture, and leading a team to deliver exceptional hospitality standards.
ConsultingCRMInformation Technology
No H1B
Responsibilities
Deliver a premium service culture
Consistently model and uphold a warm, refined, and highly hospitable experience—similar to luxury hotel standards
Provide polished, professional verbal and written communication to internal and external clients
Coordinate and oversee preferred vendors to ensure service quality and accountability
Manage a team of on-site employees with a focus on performance, service excellence, and daily execution
Support and guide staff to ensure both the team and the organization succeed
Provide ongoing training, coaching, and hospitality-focused development for Office Services staff
Lead regular team meetings and collaborate with management on priorities and updates
Assist in the development, implementation, and refinement of SOPs to ensure consistent white-glove standards
Support small-scale planning and changes to the workspace as needed
Create, maintain, and track purchase orders with accuracy and detail
Maintain logs, checklists, and service documentation with exceptional attention to detail
Follow all safety procedures and support general operational tasks as assigned
Provide elevated service and support for one dedicated floor, ensuring a frictionless and polished workplace experience
Manage room scheduling, setup, breakdown, and resets
Coordinate food and beverage services with a refined, hospitality-driven approach
Ensure all spaces maintain a clean, concierge-level presentation
Respond to and manage facilities-related requests in partnership with building teams and vendors
Oversee mail, shipping, receiving, and internal distributions
Manage office supply inventory and ensure all work areas are fully stocked, organized, and immaculate
Oversee pantry presentation, inventory, and ordering to maintain a polished, high-quality experience
Ensure all Office Services equipment is operational and serviced as needed
Perform light administrative duties to support the workplace and leadership team
Qualification
Required
Minimum of 2 years related experience
High School Diploma required, some college preferred; authorization to work for any employer in the US required
Microsoft Office proficiency required
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
Ability to meet employer's attendance policy
Ability to lift up to 50 lbs on occasion
Previous experience as a people manager is mandatory!
Benefits
Medical
Dental
Vision
STD
LTD
Life
401k
Paid Time Off
7 paid holidays
Bonus Incentives
Company
IST Management
IST Management Services, Inc is an outsourcing company specializing in the life cycle management of your information: From incoming mail, to complex print jobs, to eDiscovery and litigation processing, to complete records and electronic document management solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hal Blackman
CEO
D
Daniel Blechinger
Chief Information Officer
Company data provided by crunchbase