Airties · 3 weeks ago
Sr. Field Application Engineer/Customer Operations Engineer (US)
United States
Full-time
Remote
Senior Level
5+ years expAirties is a company focused on empowering broadband operators to enhance the connected home experience. They are seeking a Field Application Engineer/Customer Operations Engineer to serve as the primary technical contact for broadband operator customers, providing support through various phases of product deployment and ensuring high-quality customer service.
HardwareSoftwareTelecommunicationsWireless
Responsibilities
Provide onsite installations, product trials and deployments, and other professional services to Airties customers. Work with customers in the field cooperating with Airties Sales, Project, Product and Engineering teams
Support sales efforts by explaining current products and solutions, sending samples, conducting trials and proof-of-concepts
Escalate product customization and localization needs of the customer to Product, Engineering, and Technical Support management
After product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer. Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriately
Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites. · Document each customer issue/request using Airties ticket management system
Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
Respond to requests for technical information and assistance in a timely and professional manner
Provide regular reports on field services and/or tests performed. · Travel to customer sites to rectify problems when/if necessary
Work with the customer's staff to train and develop operations capability on Airties' products
Support alpha and beta tests of new Airties products at customer sites
Provide feedback to Sales, Product, and Engineering teams to improve Airties products
Promote Airties products at customers and establish strong lasting customer relationships
Qualification
Required
Bachelor's or higher degree in Network Engineering, EE or similar technical field is required
5+ years professional experience of which 2+ years of hands-on field experience in networking in a customer facing role delivering professional services is required
Excellent communication, presentation and reporting skills in English is mandatory. This job requires extensive oral communication skills to deal with customer's teams, and written communication skills to produce reports and technical notes to customers. Demonstration of oral and written English proficiency will be required during application
Strong understanding of network protocols/standards: TCP, UDP, IP, Ethernet, Wi-Fi protocols, and IEEE 802.11 standards is mandatory
Knowledge of network tools like Wireshark, tcpdump, Iperf, etc
Ability to travel within short notice is required. This position requires international travel up to 50% of work time
Preferred
Shell/Python scripting knowledge is a plus
General understanding of AWS and similar cloud technologies along with Tableau, Databricks and Grafana
Linux and very comfortable with CLI in various environments
Expert in remote access tools and applications: Telnet / SSH / SCP / TFTP / Serial Console
Experience with broadband, IPTV, and streaming video technologies is big plus
Experience with Customer Premise Equipment devices, residential gateways, set top boxes is required. Familiarity with CPE management software solutions is a plus
Company
Airties
Airties designs and develops software and hardware, wirelessly streaming Internet connections and HD video to multiple rooms and screens.
201-500 employees
H1B Sponsorship
Airties has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Invus
2022-04-27Acquired
2012-07-18Series B
Leadership Team
Metin Ismail Taskin
CEO & Co-Founder
Mujdat Pakkan
VP, R&D
Recent News
thefastmode.com
2025-12-08
2025-11-05
Company data provided by crunchbase