Beam · 4 weeks ago
Founding Support & Training Specialist
United States
Full-time
Remote
Mid Level
$50K/yr - $65K/yrBeam is a company focused on solving the world's toughest social problems using technology and AI. They are seeking a Founding Support & Training Specialist to provide high-touch support and training for frontline workers adopting their Magic Notes product across the US.
Artificial Intelligence (AI)CommunitiesEducation
Responsibilities
Delivering Magical Support: Providing quick, friendly, and effective solutions to user queries across email, phone, video, and live chat. You will be the person who turns a confused user into a happy super-user, handling the day-to-day intake with speed and precision
Being the face of Beam across the US: Travelling to partner sites across the country (sometimes on short notice) to deliver hands-on support. You will help local teams adopt our technology with confidence, ensuring no user is left stuck
Leading world-class training: Delivering inspiring and clear training sessions (both virtual and in-person) that help new users get started and existing users master our product to save time on their casework
Acting as the strategic voice of the user: Using your deep product knowledge to triage complex issues to Engineering and collaborating proactively with Product and Customer Success to share insights that shape the future of our features
Writing the playbook on success: Building and maintaining clear, helpful support documentation, tutorials, and FAQs that allow users to find the answers they need quickly and easily
Qualification
Required
Empathetic problem-solver
Ability to provide quick, friendly, and effective solutions to user queries across email, phone, video, and live chat
Ability to travel to partner sites across the country on short notice
Experience delivering inspiring and clear training sessions (both virtual and in-person)
Deep product knowledge to triage complex issues to Engineering
Ability to build and maintain clear, helpful support documentation, tutorials, and FAQs
Deeply empathetic and patient
Top-tier communicator
Flexible and resilient operator
Natural problem solver
Builder at heart
Preferred
Experience using Zendesk or similar support ticketing platforms
A flair for design and resource creation (e.g., experience with Canva)
Previous experience working in an early-stage, high-growth startup environment
Benefits
Generous EMI-qualifying share options
Access to therapy, coaching, classes & content - powered by Oliva
Your own financial well-being coach, through Bippit
Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
Work remotely up to 6 weeks a year
Eligible for a 6-week sabbatical after 3 years in service
Nursery scheme through Gogeta
Healthcare cover through Benenden Health
Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
£200 WellBeam budget for activities enhancing wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme where we contribute 3% of your salary and you contribute 5%
Free subscription to the Calm meditation app
Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Company
Beam
Beam is a social enterprise that uses AI-powered tools and support to help vulnerable people gain housing, skills, and employment.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19.67M2025-01-01Series A· $19.09M
2019-01-01Grant· $0.57M
Leadership Team
Alex Stephany
Founder & CEO - we’re hiring! 🚀
Julian Keenaghan
Principal Engineer
Recent News
2025-02-11
Company data provided by crunchbase