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Argo Group · 1 day ago

Workers' Compensation Claims Adjuster

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$86K/yr - $102K/yr

2+ years exp

Argo Group is a leading wealth solutions provider focused on securing financial futures through various services. They are seeking a Workers’ Compensation Claims Adjuster to adjudicate indemnity claims and deliver exceptional outcomes for clients across multiple jurisdictions.

MobileSoftware

No H1B

Responsibilities

Adjudicate workers’ compensation claims of higher technical complexity within defined authority

Resolve moderately complex issues requiring broad understanding of claims processes and business impact

Investigate claims promptly and thoroughly, including interviews and documentation review

Evaluate policies, endorsements, and client instructions to determine coverage

Manage litigated claims and maintain accurate reserves aligned with Argo policy

Ensure timely file progression through effective diary management and task completion

Identify loss drivers, trends, and opportunities to reduce frequency and severity

Prepare clear, concise claim reports and maintain complete, accurate documentation

Apply creative solutions and negotiate cost-effective settlements within authority

Coordinate internal and external expert resources as needed for case resolution

Communicate professionally with insureds, claimants, attorneys, underwriters, and management

Prioritize workload, process mail, and manage correspondence efficiently

Demonstrate strong claim management fundamentals and a consistent client-focused mindset

Qualification

Workers' compensation claimsClaims negotiation skillsCustomer service focusBusiness acumenTime managementBachelor’s degreeInsurance designationsProficient in MS OfficeCuriosityFluent in EnglishEffective communicationProblem-solving

Required

Practical knowledge of workers' compensation claims, as well as exceptional customer service focus, typically obtained through:

Bachelor's degree required, OR two insurance designations OR four additional years of WC adjusting experience in lieu of degree

Minimum 2 years' experience adjudicating workers' compensation claims in CT, DE, MA, ME, NH, RI, VT

Licensed in FL, GA, or TX; must be able to quickly obtain other required jurisdictional licenses (within 120 days)

Strong business acumen and understanding of how claim outcomes impact profitability

Proven ability to exercise sound judgment and independent decision-making

A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Thinking with a global mindset first

Client focus – the ability to effectively determine specific client needs and to provide value added solutions

Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly

Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information

Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines

Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking

Excellent evaluation and strategic skills required

Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation. Negotiation skills will be taught to Trainee level candidates. Associate Adjuster candidates are expected to have a working understanding of negotiation skills that will be further honed with additional training

Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used

Ability to thrive in a fast-paced, evolving environment with multiple priorities

Uses listening and questioning techniques to effectively gather information from insureds and claimants

Demonstrated customer focus and ability to articulate claim value to stakeholders, including senior leadership

High degree of professionalism, curiosity, integrity, and willingness to do the right thing

Proficient in MS Office and related business systems; fluent in English

Commitment to ongoing professional development