Innova Solutions · 1 week ago
Production/Tech Support III
Charlotte, NC
Contract
Onsite
Entry, Mid Level
$46/hr - $49/hr
2+ years expInnova Solutions is a global technology and business transformation company seeking a Production/Tech Support III to manage day-to-day operations of their technology platform. The role involves problem management, operational readiness, and improving production services through analysis and communication with development teams.
Artificial Intelligence (AI)Business Information SystemsCloud Data ServicesConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementMachine LearningSoftware
Responsibilities
Production Services is responsible for running the day to day operations of the technology platform
Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
The Production Services member identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
Resolves complex issues
Consults with end users to determine optimal configuration of equipment and applications
Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
Exercises judgment within defined procedures and practices to determine appropriate action
Should have increased awareness and exposure to basic technical principles, concepts and techniques
May provide coaching and mentoring for other employees but does not directly manage others
Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives
Participates with management in the development of technology products, service standards and development efforts that impact the client/business area
Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
Provides the client areas with technology products and service alternatives that improve the production services environment
Employees in this job code manage a function but do not manage people
Qualification
Required
Experience with Splunk and Dynatrace tools or understanding of these tools is a must
2 to 3 yrs of experience in developing or supporting Distributed/web applications
2 to 3 yrs Java and Web technologies (HTML, CSS, Javascript, XML)
Experience with Splunk or another log aggregation tool
Experience with application performance monitoring tool (AppDynamics or Dynatrace or similar)
Linux / Unix OS knowledge and commands -- (good to have)
Oracle, PLSQL – (good to have)
Enjoys solving problems; Debugging and Troubleshooting skill
Detail oriented and organized
Good communication skill; Able to run triage meeting/BL and take notes/documentation
Having curiosity to learn new things; Able to multi-task well and adapt to dynamic work environment
Flexibility in work hrs (this is prod support role and hence need flexibility in attending prod issues after hours and weekend support)
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
Raj Sardana
Founder, Chairman, & CEO
A
Atul Gambhir
Chief Information & Product Officer
Recent News
2025-12-15
EIN Presswire
2025-08-01
Company data provided by crunchbase