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PwC · 1 month ago

ServiceNow Deployment- Experienced Associate

MI-Grand Rapids

Full-time

Onsite

New Grad, Entry Level

$63K/yr - $140K/yr

PwC is a leading professional services firm that focuses on designing and implementing robust IT systems. The role of ServiceNow Deployment- Experienced Associate involves managing and optimizing cloud infrastructure and services, ensuring high availability for clients while monitoring and troubleshooting cloud-based systems.

AccountingBusiness DevelopmentConsultingFinanceFinancial ServicesTax Consulting

No H1B

Responsibilities

Apply a learning mindset and take ownership for your own development

Appreciate diverse perspectives, needs, and feelings of others

Adopt habits to sustain high performance and develop your potential

Actively listen, ask questions to check understanding, and clearly express ideas

Seek, reflect, act on, and give feedback

Gather information from a range of sources to analyse facts and discern patterns

Commit to understanding how the business works and building commercial awareness

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements

Qualification

ServiceNow Certification(s)ITIL 4Cloud PlatformsCOBITISO 27001BMC Helix Certification(s)Flexera Certification(s)Jira Service ManagementFinOps Certified Practitioner

Required

ITIL 4

COBIT

ISO 27001

ServiceNow Certification(s)

BMC Helix Certification(s)

Flexera Certification(s)

Jira Service Management (JSM)

Certification(s) from a leading cloud service provider (AWS, Azure, GCP)

FinOps Certified Practitioner

Preferred

ServiceNow or similar tool's IT Service Management modules and how they are implemented across different operating models (ITIL)

DevSecOps transformations

Cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AIOps, APM

Industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow

Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way

Implement and mature governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities

IT Financial Management- cost asset management and optimization

Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members

Managing delivery from project scoping to conclusion, while consistently keeping the client's goals in mind

Having a passion for developing and growing team members

Communicating complex information simply

Finding yourself in the role of advisor and peer to others

Approaching new projects with an open mind

Believing empathy for coworkers and customers is key to your success

Valuing learning from mistakes and ask for help when needed

Persevering through challenges

Believing in the value created by diverse teams and can adapt to a variety of working styles

Developing thought leadership materials to further your knowledge and create new relationships