JPMorganChase · 9 hours ago
Vice President, High Net Worth Client Experience and Strategy
New York, NY
Full-time
Onsite
Mid, Senior Level
$133K/yr - $190K/yr
7+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Vice President of High Net Worth Client Experience and Strategy will drive strategic integration and client experience for high net worth card products, partnering with Private Banking and Wealth teams to enhance client experience and support organizational growth.
Asset ManagementBankingFinancial Services
Responsibilities
Act as the primary liaison and subject matter expert for HNW/UHNW card products across banking segments
Lead the development and delivery of executive presentations, training, and strategic communications
Build and nurture relationships with Private Banking and Wealth Management partners
Identify and implement opportunities for cross-functional collaboration and product enhancement
Manage complex client escalations and ensure timely, effective resolution
Analyze client feedback and operational trends to recommend improvements
Collaborate with marketing and communications teams to support product launches and brand messaging
Report on integration progress, escalations, and strategic initiatives to senior leadership
Promote a culture of innovation, partnership, and client-centricity
Qualification
Required
Bachelor's degree
7+ years in financial services, client service, or product management, with cross-functional leadership experience
In-depth knowledge of ultra-high net worth client needs and banking products
Strong executive communication and relationship-building skills
Demonstrated strategic thinking and thought leadership
Experience working cross-functionally and driving organizational change
Preferred
Advanced degree (MBA/MS)
Experience with product innovation and social media escalation management
Proven success in complex, matrixed organizations
Expertise in credit card and wealth management products
Occasional travel required (potentially Wilmington once per quarter)
High visibility with senior leadership
Opportunity to shape business strategy and client experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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