Sunrun · 4 weeks ago
Certified Field Performance Technician
Kahului, HI
Full-time
Onsite
Mid Level
$31.01/hr - $41.35/hr
3+ years expSunrun is the #1 home solar and battery company in America, dedicated to connecting people to clean energy. The Field Performance Technician 3 is responsible for advanced troubleshooting, complex service diagnosis, and training other team members while ensuring high performance in field service metrics.
BatteryClean EnergyEnergyRenewable EnergySolar
Responsibilities
Organize, lead, and maintain the warranty and service schedule
Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Assist with training and development for Field Service Technicians and Field Communications Technicians
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field performance team
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Assist with other tasks including inspections and site audits when assigned
Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license
Qualification
Required
Must hold an electrical certification per state requirements
3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry
High School diploma is required
Valid state or local Electrical Journeyman license required
Knowledge of the NEC and applicable codes and standards
Must be a motivated team player, looking to succeed
Proven track record of excellent customer service
Excellent verbal and written communication skills
Excellent organizational and time management skills
Strong computer skills
Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles
Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
Ability to climb ladders
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
Ability to work and maintain balance on roofs and other areas of height
Ability to work in the sun and possibly low light conditions
Ability to walk on rafters, roof tiles, and roof shingles without damage
Ability to distinguish colors such as red, black, yellow, white, green
Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
Ability to hear verbal commands and warnings
Ability to work with chemicals using appropriate protections
Preferred
PV design or PV electrical experience is preferred
Company
Sunrun
Sunrun provides residential solar electricity, storage solutions, and clean energy services to homeowners.
10001+ employees
H1B Sponsorship
Sunrun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (26)
2023 (31)
2022 (18)
2021 (15)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.45BKey Investors
Massachusetts Clean Energy CenterInvestecIdinvest Partners
2025-09-12Post Ipo Debt· $510M
2025-07-18Post Ipo Debt· $431M
2025-01-28Post Ipo Debt· $629M
Leadership Team
Mary Powell
Chief Executive Officer and Director
James Allred
VP of Sales
Recent News
Clean Technica
2026-01-07
Company data provided by crunchbase