Harris Computer ยท 1 month ago
Account Follow-Up Representative I
Tennessee, United States
Full-time
Onsite
Entry Level
1+ years expHarris Computer is a company focused on healthcare solutions, and they are seeking an Account Follow-Up Representative I to help resolve unpaid insurance claims for hospital patients. The role involves managing patient accounts, communicating with insurance companies, and ensuring timely settlement of claims.
Responsibilities
Follow up on unpaid hospital patient accounts with insurance companies. This includes checking payment status, rebilling, adjusting financial classes, and documenting all steps taken
Manage 30-40 patient accounts daily for your assigned insurance providers
Address denied claims and zero-payment reports within 48 hours
Talk with insurance companies to get outstanding balances paid
Research unpaid accounts and guide them through the correct process
Document your findings and next steps clearly
Suggest account adjustments based on guidelines
Help with team projects to meet client agreements
Work with other teams to solve project issues
Manage your time well and prioritize tasks
Complete required training on time
Follow quality and regulatory standards
Submit your work hours accurately and on time
Keep up-to-date on insurance rules and collection laws
Learn about the industry through training and self-study
Attend team meetings
Respond promptly to messages from patients, agencies, and facilities
Follow all HIPAA privacy and security rules
Uphold company policies and procedures
Qualification
Required
High school diploma or equivalent
At least 1 year of related experience, or a recent graduate of a Medical Billing and Coding program
Comfortable using computers, including Excel, Word, email, and databases
Good with phone calls (inbound and outbound)
Able to handle patient health information (PHI) confidentially
Good at math
Excellent communication, judgment, and problem-solving skills
Detail-oriented, organized, and able to manage multiple tasks
Can focus for long periods
Works well alone and with a team
Builds positive relationships with colleagues and clients
Flexible, positive, and professional, even under pressure
Learns new systems quickly
Understands instructions well
Reliable high-speed internet (at least 300 Mbps download speed) with unlimited data
A smartphone for security (Multi-Factor Authentication)
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase