Citel USA ยท 1 day ago
IT Support Specialist
Hillsborough, NC
Full-time
Onsite
Mid Level
3+ years expCITEL is a company focused on IT operations and is seeking an experienced IT Support Specialist to manage its new facility in Hillsborough, NC. The role involves overseeing IT infrastructure, providing user support, and administering ERP/CRM systems while ensuring compliance with company standards.
Electrical & Electronic Manufacturing
Responsibilities
Manage and maintain local IT infrastructure (servers, network devices, PCs, printers, A/V systems)
Oversee installation, configuration, and updates of hardware and software
Administer LAN/WAN, VPN, Wi-Fi, and ensure reliable connectivity
Implement and monitor security tools (firewalls, antivirus, backups, patching)
Document IT assets, procedures, and configurations
Deploy infrastructure in new buildings, ensuring scalability and compliance with Group standards
Propose technical improvements aligned with business needs
Provide Level 1 & 2 support for Windows, macOS, mobile devices, and productivity tools
Handle onboarding/off boarding (accounts, devices, access rights)
Train users on systems including ERP platforms and remote access tools
Communicate technical concepts clearly to non-technical users
Follow up to ensure resolution and satisfaction
Serve as local contact for ERP/CRM support and administration
Provide first-level support and coordinate with Group IT or external providers as needed
Collect and relay user improvement requests
Apply and enforce group IT policies, standards, and security guidelines
Participate in audits, compliance processes, and international projects
Provide regular reporting and feedback to global group IT teams
Define and implement local cybersecurity practices in line with Group policies
Monitor threats and apply corrective actions
Promote awareness of security practices among users
Support global security reviews and audits
Qualification
Required
Strong background in IT infrastructure and systems administration
Solid knowledge of networking (firewalls, switches, VPNs, VLANs)
Experience with Microsoft 365, Windows OS, Google Workspace
Familiarity with Active Directory, DNS/DHCP, and monitoring tools
Experience with hardware troubleshooting and repair (PCs, laptops, printers, etc.)
Experience with help desk ticketing systems and remote tools
Hands-on experience deploying infrastructure in new facilities
Bachelor's or Master's in IT, Computer Science, or related field
3+ years of IT experience
Understanding business functions (Production, Supply Chain, etc.)
Fluent in English; professional French is a plus
Work on site at our NC facility required (no remote or hybrid work)
Ability to travel internationally as needed
Preferred
ERP experience preferred
Knowledge of SQL, Java, or similar languages is a plus
Benefits
Competitive salary and performance bonus
Health, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Company paid life insurance
Career development opportunities
Company
Citel USA
Since 1937, CITEL has been keeping the world's critical networks and equipment protected from transient overvoltages.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase