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WP Pharma Labs · 1 month ago

Customer Service Representative (CS1/Order delay) 7:00am-3:30pm

Dallas, TX

Full-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

WP Pharma Labs is offering an exciting opportunity for a dynamic and professional customer service representative with pharmacy experience. The CS1 role is responsible for servicing all customer phone calls, handling prescription intake, and ensuring order follow-up during end-of-day closeout.

Health CarePharmaceuticalWellness

Responsibilities

Answering all incoming phone calls

Document Refill Requests

Field Questions and/or route Calls to other personnel/departments

Provide Order Status or Tracking Information

Take Payment Information

Contacting patients for billing and shipping information

Contacting client accounts for missing information / clarification

Documenting receipt of all verbal, faxed, hard copy, e-scribed, prescriptions, and

Archiving all documented prescriptions in electronic records management

Responsible for creating cases for prescription orders received, in Salesforce (a task) and assigning them to data entry pharmacy technicians (CS2)

Responsible for assigning all electronically received prescriptions (e-scripts) to CS2 personnel

Responsible for monitoring Salesforce queues; reassigning workload based on staffing

Responsible for providing exceptional customer service to our clients as well as colleagues here at Wells

Strive for and maintain productivity expectations set forth within

Responds promptly and professionally to all customer inquiries and connects callers to applicable personnel as needed

Checks voicemail every 30 minutes to ensure expedited response back to customer

Handles and resolves customer complaints promptly and professionally

Communicates timely with the customer when an order has been delayed, cancelled or interrupted

Communicates payment requirements professionally and accurately

Documents all 'actions' in customer account regarding all correspondences

Maintains compliance with company and HIPAA patient confidentiality requirements

General Office tasks as assigned

Participate in projects as assigned by Supervisor

Perform other related duties as directed

Qualification

Customer servicePharmacy experienceSalesforceMicrosoft Office SuiteTX Pharmacy Technician LicenseHIPAA complianceCommunication skillsProblem-solving skills