THE COLLECTION · 1 month ago
Service Business Development Coordinator
Coral Gables, FL
Full-time
Onsite
Entry Level
1+ years expTHE COLLECTION is dedicated to elevating the luxury automotive experience through exceptional service. The Service Business Development Coordinator plays a crucial role in managing service requests and ensuring customer satisfaction by coordinating communications and appointments for the service team.
AutomotiveAutonomous VehiclesSales Automation
Responsibilities
Manage a high volume of inbound and outbound calls, emails, and text messages in a timely manner
Identify customer needs, provide information on service appointment availability, and assist with booking
Partner with service advisors to address customer needs, research issues, and deliver appropriate solutions or alternatives
Coordinate daily workloads within the service department with brand managers to ensure seamless operations
Conduct follow-ups with “no-shows” or customers requiring further assistance to maintain satisfaction
Provide professional, courteous, and exceptional customer service, helping to build positive relationships with customers and the service team
Maintain customer contact information accurately within the CRM system
Provide information on alternative transportation options to customers, as needed
Capably manage multiple customer interactions in a fast-paced environment
Assist with other responsibilities as assigned by the BDC Manager
Participate actively in team training sessions, fostering a positive team environment with sales and dealership management
Qualification
Required
Minimum of 1 year of experience in a call center or similar customer service role
Excellent verbal and written communication skills, with a clear and professional telephone voice
Proficiency in Outlook, Excel, Word, and Windows file management
Strong time management and organizational skills, with exceptional attention to detail
Ability to provide a professional appearance and attitude consistently
Reliable, with a strong record of attendance and punctuality
Must be able to work in a fast-paced, team-oriented environment
Preferred
Previous experience in an automotive BDC
Familiarity with automotive CRM systems, such as CDK and eLeads
Bilingual in English and Spanish
Benefits
Medical, Dental, and Vision Insurance
Supplemental Benefits: Access to additional benefits such as accident insurance, critical illness insurance, and more.
401(k) Plan: Generous employer match and a range of investment options to help you plan for retirement.
Paid Time Off (PTO): Flexible PTO to use for personal time, or illness.
Vacation: Paid vacation days to recharge and enjoy time away from work.
Holidays: Paid holidays to celebrate with family and friends.
Birthday Off: A paid day off to celebrate your special day.
Closed Sundays: Enjoy a day off every Sunday for work-life balance.
And Much, Much More: Additional perks and benefits to enhance your overall employee experience.
Company
THE COLLECTION
THE COLLECTION is a car dealership specializing in Audi, Porsche, Ferrari, and Maserati cars in Miami, Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andres Cruz
CPO Business Manager
Renée Marchisotto
Director, Office of the CEO
Company data provided by crunchbase