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The Baldwin Group · 1 month ago

Client Experience Leader, Commercial Risk-Insurance Advisory Solutions

Lakeland, Florida, US

Full-time

Onsite

Senior Level

The Baldwin Group is an award-winning entrepreneur-led insurance brokerage firm specializing in Commercial Insurance and Risk Management. The Client Experience Leader will lead a team to ensure world-class service delivery while identifying key performance metrics to drive growth and innovation.

CreditEmployee BenefitsFinancial ServicesInsuranceRisk Management

Work & Life Balance

Responsibilities

Lead, mentor, coach, hire, develop and evaluate a team of colleagues

Ensure the delivery of world class service to all current and prospective clients

Identify key performance measurables and metrics that contribute to the overall growth, profitability and innovation of the group

Ensure that measures put into place are scalable and consistent across areas of business

Qualification

Performance MetricsScalabilityBusiness ConsistencyLeadershipMentoringCoachingTeam DevelopmentEvaluationClient Service

Required

Lead, mentor, coach, hire, develop and evaluate a team of colleagues

Ensure the delivery of world class service to all current and prospective clients

Identify key performance measurables and metrics that contribute to the overall growth, profitability and innovation of the group

Ensure that measures put into place are scalable and consistent across areas of business

Company

The Baldwin Group

The Baldwin Group is an advisory firm that delivers insurance, risk mitigation, and wealth management solutions for businesses. It is a sub-organization of The Baldwin Group.

Founded in 2011