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Empower · 19 hours ago

Customer Support Associate

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $21/hr

Empower is a fast-growing startup focused on transforming the gig economy to help drivers earn a sustainable living. They are hiring Customer Support Associates to address and solve driver and rider issues on the Empower platform, ensuring customer satisfaction through timely communication and problem-solving.

AppsInformation TechnologyRide SharingSoftware

Responsibilities

Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications

Ensure timely correspondence with customers via phone and email

Identify customer needs and address their problems with a positive attitude

Escalate issues and trends that require broader attention

Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Qualification

CRM software proficiencyTicketing systemsCustomer support experienceCommunication skillsPatienceOrganizational skillsProblem-solvingTeam-first mentality

Required

You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo

Polished written and verbal communication skills

You exhibit patience when handling tough situations

Strong organizational skills and the ability to multitask

Proficiency in CRM software and ticketing systems, such as Zendesk

You have a flexible schedule, allowing for potential weekend and night work

Team-first mentality and a professional attitude

You take a startup (all-hands-on-deck) 'I bust my butt because I love it' approach