CRH · 4 weeks ago
Payroll Contact Center Specialist, Shared Services
Alpharetta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expCRH is a leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. The Payroll Contact Center Specialist will serve as the first point of contact for employees with payroll-related inquiries and is responsible for delivering timely, accurate, and high-quality customer service while ensuring compliance with company policies and regulations.
Building MaterialConstructionManufacturing
Responsibilities
Respond to inbound inquiries via phone, email, or ticketing system related to payroll, timekeeping, and tax issues
Research and resolve payroll discrepancies and escalate complex cases as necessary
Educate employees on payroll policies, timelines, and resources
Maintain detailed case documentation and track issue resolution progress
Collaborate with Payroll, HR, and IT teams to improve processes and enhance employee experience
Identify trends in contact center tickets and recommend solutions to recurring issues
Assist in preparing payroll reports and audits as requested
Participate in cross-functional projects aimed at improving finance operations and control frameworks
Perform other related duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience (required)
Minimum 2 years of multi-corporation, multi-state payroll processing or business environment experience required
Basic knowledge of payroll principles, wage and hour law, payroll taxes, and wage attachments required
PC literate: Windows, Excel, Word, Outlook, and mainframe payroll application experience
Willingness to work independently within in a team environment and assist the team with other duties as required
Must be able to able to work under time constraints and ensure deadlines are met
Ability to adapt to changing and process driven environment
Strong verbal and written communication skills
Strong organization skills with attention to detail
Strong customer service focus
Ability to analyze and resolve problems
Able to communicate with others by telephone and in person
Able to utilize a computer for word processing, email communication, and preparation of documents and presentations
Proven track record of identifying and driving continuous improvement in payroll operations
Experience working in fast-paced environments with evolving responsibilities
Must be 18 years in age or older
Must pass pre-employment drug screen and criminal background check
Preferred
Payroll certification (FPC/CPP) strongly preferred
Experience in a large payroll processing or contact center preferred
Knowledge of payroll systems: SAP and ADP desired
Benefits
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
2026-01-20
MarketScreener
2026-01-07
Benzinga.com
2025-12-29
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