Baylor Scott & White Health · 3 days ago
Field Service Analyst 1 - Part Time
Temple, TX
Part-time
Onsite
Entry Level
2+ years expBaylor Scott & White Health is seeking a Field Service Analyst 1 to provide technical support for end user devices. The role involves troubleshooting technical office equipment, interfacing with users for training and problem resolution, and ensuring effective communication with IT and Audio-Visual vendors.
FitnessHealth CareMedicalSports
Responsibilities
Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required
Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues
Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas
Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment
Coordinates and communicates effectively with others to complete assigned work
Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment
This role supports the classroom and the technology in it — not identity, access, or backend systems
Performs other duties as assigned or required
This role is 100% onsite support
Qualification
Required
Strong background in technical support
Customer service experience
Understanding of client-server relationships
Knowledge of networking
Familiarity with diverse hardware devices
Familiarity with remote monitoring and control tools used in audio-visual environments
Working knowledge of Microsoft Windows and Microsoft Office applications
Ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues
Liaison support with Information Technology and Audio-Visual vendors and contractors
Ability to interface with users through training, education, tutorials, and problem resolution in a classroom environment
Ability to coordinate and communicate effectively with others to complete assigned work
Troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment
Ability to support classroom technology
Advanced computer troubleshooting skills
Problem solving abilities
Ability to support logical thinking and conclusions
Effective audience appropriate communication
Professional attitude, dress and customer service skills
Strong teamwork and collaboration skills
Two or more years of experience in an Information Technology position
EDUCATION - Associate's or 2 years of work experience above the minimum qualification
EXPERIENCE - 2 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
H1B Sponsorship
Baylor Scott & White Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (6)
2022 (5)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase