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Knights of Columbus · 2 days ago

Training Specialist

New Haven, CT

Full-time

Hybrid

Mid Level

$70K/yr - $115K/yr

3+ years exp

Knights of Columbus is seeking a Training Specialist to develop and deliver training programs aimed at optimizing sales agent performance. The role involves collaborating with subject matter experts, coordinating training sessions, and evaluating training effectiveness through surveys and assessments.

Insurance

No H1B

Responsibilities

Collaborates with subject matter experts on developing training materials, including manuals, PowerPoint presentations, job aids, checklists, and other educational materials

Coordinates scheduling and preparation of training sessions

Organizes and conducts webinars and online office hours to address inquiries from sales agents

Delivers training programs in person and remotely using a variety of instructional methods, such as role playing, simulations, team exercises, group discussions, videos, and lectures

Evaluates customer service surveys and similar feedback to address sales agent training needs

Collaborates with subject-matter experts to develop, improve, and document the work procedures that are used in conjunction with training programs. Ensures procedures are accessible and accurate, and that changes are documented and communicated to the appropriate staff in a timely manner

Designs learner assessments and conducts routine observations of sales agents during training periods. Reports learner progress to supervisors and management. Creates and implements development plans to address sales agent performance issues when applicable

Conducts ongoing evaluation of training programs through surveys to determine effectiveness as measured against stated objectives. Makes recommendations for change when evaluation indicates the need for improvement

Travels to all sales conferences and training events and occasionally to sales offices across North America to facilitate training sessions

Qualification

MS OfficeLife insurance licenseSales experienceTraining design experienceCanvaEApp knowledgeSmartOffice knowledgeMS Dynamics knowledgePublic speakingKnights of Columbus productsPresentation skills