WCC Business Solutions ยท 1 month ago
Information Technology Supervisor
Greater Tampa Bay Area
Full-time
Onsite
Mid, Senior LevelWCC Business Solutions is a premier technology provider for businesses across the Tampa Bay area. They are seeking an IT Supervisor to lead their IT Department, supervising personnel and providing expert technical support while ensuring projects are completed on time and customer satisfaction is achieved.
Business Information SystemsPrintingSoftware
Responsibilities
Lead the Team: Supervise IT personnel, mentor and develop your staff, and ensure all internal and external projects meet their deadlines
Manage Operations: Ensure all Help Desk calls are answered promptly, track project time, and make sure all client devices are reporting correctly on our DCA
Oversee Installations: Manage the full install lifecycle, from pre-install calls and ensuring requirements are understood to launching post-install surveys
Provide Expert Support: Act as the escalation point for tough technical issues. You'll troubleshoot MFP installs (scanning, printing, faxing) and remote into customer computers
Drive Client Success: Follow up with customers after installs to ensure satisfaction, liaise between sales and service departments to resolve issues, and provide product training to clients
Be a Problem Solver: Research issues, maintain your product knowledge, and bring new ideas to help improve the department
Qualification
Required
Proven, hands-on technical experience with servers, routers, and associated peripherals
Strong working knowledge of printing, scanning, and faxing
Bachelor's or Associate's degree in Information Technology, Computer Science, or a related field
Must have a valid, clean driver's license and a reliable vehicle for travel throughout the Tampa Bay area
Must be able to lift up to 75 lbs
Must be able to work flexible schedules as needed
Preferred
Natural mentor who can develop a team's technical and customer service skills
Strong interpersonal skills and can explain complex technical solutions in a user-friendly, professional way
Organized, work well under pressure, and can multi-task effectively
Benefits
Competitive Salary
Medical, Dental, Life, and Vision Insurance
Retirement Plan / 401(k)
Paid Time Off (PTO)
Company
WCC Business Solutions
WCC Business Solutions is providing technology solutions and knowledge to drive your business.
Founded in 1976
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gordy Link
President/CEO
Company data provided by crunchbase