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Inspire · 2 days ago

Sr. Systems Engineer

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Inspire is a multi-brand restaurant company with a portfolio including more than 33,000 restaurants worldwide. The Sr. Systems Engineer will be responsible for implementing and maintaining restaurant technology systems, ensuring operational success and contributing to strategic planning efforts for platform innovation.

Food and BeverageFood ProcessingRestaurants

H1B Sponsor Likely

Responsibilities

Interact professionally and effectively with IT Leadership through verbal and written communication with an emphasis on company business initiatives

Responsible for monitoring, troubleshooting, design engineering and problem resolution of Windows 10 Images across multiple device designations

Develop/maintain Change and Release Management routines and ensure results through metric driven dashboards

Act as point of contact for all escalations from internal and external business partners and support customers

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures - required. Root cause identification and remediation on various hardware and software platforms

Lead strategic initiatives per projects including: research, design, analysis, testing, experimentation and certification of Windows 10 Images across multiple device designations

Lead efforts to collaborate with internal departments so to align our strategic direction to a common vision

Create and design restaurant architecture documentation and implement software changes in-line with organizational objectives

Manage a comprehensive preventative maintenance scheme for all restaurant infrastructure equipment in stores, ensuring minimal outage for the restaurants. Manage scheduled metrics and reporting on performance and utilization

Manages the brand’s systems/service implementation strategies to minimize the impact on customer service and provide managed backup/recovery capability

Develop tools to assist in the image creation process as well as image maintenance

Applies a strong knowledge of the Windows 10 Desktop Environment, principles, architectures and best practices including Windows implementation, updates/upgrades, deployment and security/group policy

Ability to work with little supervision and within changing priorities in a dynamic rapidly changing and growing environment

Improve vendor relationships and work with key hardware suppliers to develop ways to improve our services through automation and drive out inefficiencies. Perform other job-related duties as assigned or required such as managing on-call after hours work and resource allocation

Ability to influence and communicate well with non-technical business disciplines through the explanation and adoption of technology as applied to systems and operational strategies

Qualification

Windows 10 EngineeringPOS Systems AdministrationProject ManagementTechnical DocumentationMicrosoft 365 CertifiedITILv4 CertificationAgile CertificationNetworking ProtocolsScripting LanguagesVendor ManagementCommunication SkillsProblem SolvingTeam Collaboration

Required

4 Year Degree and/or Bachelor's degree in Computer Science, Information Systems, or related field

Minimum (2) or similar:

Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), ITILv4, Azure Fundamentals

Agile Certification

Microsoft MCSA / MCP or equivalent

Required: 5+ years working in Windows 10 Engineering, POS Systems Administration, or Desktop Administration role within the IT industry

Senior Windows technical experience or a minimum of 7+ years of Senior Windows technical experience

Required: 3+ years project management: small to medium time sensitive projects

Required: 7+ years Desktop engineer experience (POS platforms are a plus)

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures - required

Root cause identification and remediation on various hardware and software platforms

Ability to work with little supervision and within changing priorities in a dynamic rapidly changing and growing environment

Ability to influence and communicate well with non-technical business disciplines through the explanation and adoption of technology as applied to systems and operational strategies

Expert designing, implementing and supporting Windows 10 & 11 Desktop Images

Expert providing Level 3 support for POS Software and its underlying components

Experience with PCI Compliance or working knowledge of PCI DSS requirements

Expert with Point of Sale Device configurations and troubleshooting

Experience with LAN and WAN concepts in a Cisco/Meraki and/or SonicWall environment

Experience with various networking protocols including: TCP, UDP, IP

Working knowledge of scripting languages (PowerShell, VBScript, Python)

Working knowledge of Microsoft Deployment Toolkit (MDT), Windows Server Updater Service (WSUS), and Windows Deployment Services (WDS)

Strong knowledge of Ivanti Neurons and Ivanti Endpoint Manager (LANDesk suite)

Expert with Windows Operating Systems

Working knowledge of Agile Fundamentals

Working knowledge of ITIL Foundations

Working knowledge of generative AI and AI fundamentals; with a specific emphasis on automation

Working knowledge of OPOS

Experience working in a compliance network environment (PCI, HIPAA, SOX)

Working knowledge of Group Policy

Working knowledge with O365, and Active Directory

Experience supporting a large-scale retail or restaurant enterprises

Experience with Windows 10 Security Fundamentals

Verifiable experience with project management skills

Expert technical documentation skills

Preferred

Preferred: 8-10 years verifiable, hands-on experience supporting organizations with multiple (100+) remote site

Highly preferred to have working knowledge: MCSA: Windows 10, Microsoft 365 Fundamentals

Company

Inspire

Glassdoor3.4

Inspire Brands is a multi-brand restaurant company & owner. It is a sub-organization of Roark Capital Group.

Founded in 2018

Atlanta, Georgia, USA

10001+ employees

https://inspirebrands.com

H1B Sponsorship

Inspire has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2020 (1)