MSAB · 3 days ago
Customer Success Manager US West
California, United States
Full-time
Hybrid
Mid Level
3+ years expMSAB is a global leader in digital forensic technology, dedicated to empowering investigations with innovative solutions. The Customer Success Manager will focus on ensuring customer satisfaction and retention by engaging proactively with clients and supporting smooth onboarding processes.
Mobile DevicesSecurity
Responsibilities
Collaboration with Sales Managers and Clients
Creating smooth onboarding processes
Translating technology topics
CRM updates and data related tasks
Documentation and follow up
Qualification
Required
Three years of experience from customer-oriented positions
Strong relationship building skills
Ability to learn technical concepts
Proactive approach
Comfortable reaching out to customers by phone
Strong communication skills
Ability to translate technical topics into business value
Strong technical interest
Enjoy collaboration with colleagues and clients
Ability to influence on several levels
Clear understanding of a Customer Success Manager's contribution to revenue growth
Drive to make it happen
Preferred
Technical experience and expertise from mobile phones
Preferred location in the western region of the USA or adjacent locations
Benefits
Exciting work environment
Valuing being innovative
Acting ethically
Delivering results
Fast-growing international company
Opportunity to redefine the future of digital forensics
Company
MSAB
MSAB is the global leader in forensic technology for mobile device examination.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kim Sjölund
Chief Marketing Officer
Recent News
News Powered by Cision
2025-12-19
2025-12-03
News Powered by Cision
2025-08-20
Company data provided by crunchbase